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Visiting our websites

You don't have to register to access most of our websites, but if you do and once you have registered, we may keep a record of your use of any of the services made available via that particular website.

If you choose not to register with us and only browse our websites, we may gather information on how you use our website to help us continue to improve the way it works and make your visit to our website more satisfying. For example, we count how many people visit our websites, where they come from, when they visit, how long they stay and what pages they look at. We sometimes use data like this in bulk and anonymously to give us insights into new products and services our customers might like and how our advertising performs. We also look at the browser, operating system (OS) and devices you use to make sure you get a good online experience however you access our websites. However, this information will not identify you personally.

If you do not wish to register, you will still be able to use and order some of the services offered via our websites. We will only ask you to provide such information as necessary to enable us to carry out the transaction in question. We will not use that information for any other purpose. You should note that some services are only available if you register on the website first.

We may use cookies to collect information about your usage including some anonymised account information which you have already given us, such as your age range. On some of our BT websites we may use cookies to show you relevant adverts based upon this information, this is called Interest-Based Advertising and you can find out more on our Advertising Information and Help page.

When you visit our websites, depending on how you have set your cookies preferences we may also allow interest based advertisers to collect anonymous information about your browsing behaviour in real time and combine it with information about your browsing behaviour on other sites you may visit to show you adverts which are relevant to your interests. You can find out more about our Interest-Based Advertising partners, or opt-out entirely, by visiting audiencescience.com/privacy.asp.

If you have registered for any of the services available through our websites you may choose to cancel that registration at any time. If the website allows it, you can cancel your registration in one of two ways, otherwise you will need to get in touch with our customer service teams:

  • return to the original registration page and following the instructions for cancelling the registration; or
  • send an e-mail to us by completing the feedback form

Please ensure you inform us of the service which you wish to cancel.

If our website enables you to have direct control over the information in your personal profile once you register, you can access and change this information at any time by using the appropriate options indicated on the particular website.