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BT Newsbyte
BT's quarterly newsletter for analysts, consultants and investors - Issue 30 - February 2013
BT Newsbyte - the quarterly newsletter for analysts & investors, shining a spotlight on innovation, products and strategy across BT


Hello and welcome to the February edition of ‘Newsbyte'.

In this issue we feature the launch of BT Contact, a customer care solution designed to take out the complexity and cost of companies' contact centre operations. We also look at professional services provided to CPs at BT Wholesale.

The subject of our 60 second guide is the creation of a new division called BT Technology, Service and Operations which is the merger of BT Innovate&Design and BT Operate into one, efficient, end to end technology, service and operations unit.

In addition, we talk to Luis Alvarez, who was appointed CEO of BT Global Services in October 2012 to hear about his plans to grow and transform BTGS into a profitable and efficient unit.

We hope you enjoy the stories here and as always, don't forget to visit our website atwww.btplc.com/sharesandperformancefor presentations, press releases and videos. If you have any questions, don't hesitate to contact one of the team.

Joanna Gluzman-Laukkanen,Director of Analyst Relations

Damien Maltarp, Group Investor Relations Director

BT Contact
BT Contact By Andrew Small, vice president UC, CRM and CPE, BT Global Services On 25 January we presented our innovative new BT Contact capabilities to a number of global analysts and...
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BT Wholesale offers IT services to CPs and their customers
BT Wholesale offers IT services to CPs and their customers By Rafael Leadbetter, BT Wholesale's general manager for product solutions BT Wholesale is offering a suite of IT services to help its...
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BT Group Q3 financial results
BT Group Q3 financial results On 1 February, BT announced its results for the third quarter to 31 December 2012. The results were well received, with the share price gaining 6.5 per cent on the...
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BT SmartTalk makes smartphone calls cheaper
BT SmartTalk makes smartphone calls cheaper By John Petter, managing director Consumer, BT Retail In January, BT launched the first app in the UK to link an iPhone with a customer's home phone...
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Newsbyte talks to...Luis Alvarez
Newsbyte talks toLuis Alvarez Luis Alvarez took up his post as chief executive of BT Global Services in October 2012. Having spent 12 years at BT - most recently as president of BT Global Services...
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BT's Better Future strategy
BT's Better Future strategy By Niall Dunne, chief sustainability officer On 24 October I presented our new Better Future strategy and 2020 goals to a group of industry and financial analysts. I...
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Events round-up
Events Roundup BT at Davos This year at Davos, BT's top team consisting of Sir Mike Rake, Ian Livingston, Luis Alvarez, Bas Burger and Corrado Sciolla met with more than 70 customers, prospects...
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60 second guide
60 Second guide BT Technology, Service Operations On 1 January 2013 a new division was created in BT called BT Technology, Service Operations (BT TSO). Bringing together teams from BT Innovate...
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Wins and launches
Wins and Launches Wins Tesco is using BT's Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service. BT Cloud Contact serves Tesco's...
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